At www.shoessalemall.com, we strive to provide you with high-quality shoes and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following:
1. Eligibility for Returns:
- Shoes must be returned within 30 days of the delivery date.
- Shoes must be unworn, unused.
- Original tags, packaging, and accessories must be intact and included with the return.
2. Initiation of Return:
- To initiate a return, please contact our customer service team
within 30 days of receiving your shoes. You can reach us via email at [email protected] or through our website's Contact Us page.
4. Inspection and Refund:
- Upon receiving the returned shoes, our team will inspect them to ensure they meet the return eligibility criteria.
- If the shoes pass inspection, we will process your refund to the original payment method used for the purchase.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your bank or payment provider.
5. Exchanges:
- Unfortunately, we do not offer direct exchanges. If you wish to
exchange your shoes for a different size or style, please follow the
return process for a refund and place a new order for the desired item.
6. Non-Returnable Items:
- Certain items are not eligible for return, including socks, insoles,
and personalized/customized shoes. These items are final sale and
cannot be refunded or exchanged unless defective or damaged upon
receipt.
7. Defective or Damaged Items:
- If you receive defective or damaged shoes, please contact us
immediately for assistance. We will arrange for a replacement or refund
at no additional cost to you.
Thank you for choosing www.shoessalemall.com. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to reach out to our customer service team.
